1. Introduction

These terms and conditions govern your use of our website and the services or products we provide. By using our website or making a purchase, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please refrain from using our website.

2. Company Information

Devon Comms is a trading name of South West WiFi Ltd., a UK Limited company registered in England and Wales under company number 13116962. Our registered office is located at The Exchange, Express Park, Bristol Road, Bridgewater, TA6 4RR.

For inquiries, you can reach:

3. Intellectual Property Rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved and protected by applicable copyright laws.

4. License to Use Website

You may view, download for caching purposes only, and print pages from the website for your personal use, subject to the restrictions set out in these terms and conditions. Any unauthorised reproduction or redistribution of website material may result in legal action.

5. Distance Selling Regulations

Our business complies with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, which apply to distance sales made online, by phone, or off-premises.

Pre-Contract Information

  • Clear Pricing and Service Information: Before purchase, you will receive detailed information regarding the total cost of the goods and/or services, including applicable taxes, delivery fees, and any ongoing charges for subscription services.
  • Contract Terms: You will be provided with a confirmation of your order and a summary of these terms and conditions.
  • Duration of Contract: For subscription services, details on the minimum duration and conditions for termination or renewal will be provided before payment.

Right to Cancel

  • Goods: For most goods, you have the right to cancel within 14 days starting from the day after the goods are delivered. Once cancelled, you have an additional 14 days to return the items.
  • Services: For services, the 14-day cancellation period starts from the day after you receive the service confirmation. If you request services to begin within the 14-day window, a proportional charge may apply for any work completed up to the cancellation date.
  • Exceptions: Certain items or services may not be eligible for cancellation, including:
    • Customised or personalised goods,
    • Perishable items,
    • Services that have been fully performed upon your request within the 14-day period.

How to Cancel

  • To exercise your right to cancel, please contact us via [email/phone]. We recommend using the cancellation form available on our website or in your order confirmation. Once we confirm receipt of your cancellation request, we will process any refund due within 14 days from the date we receive the returned goods or from the date you provide evidence of having returned them.

Refunds and Returns

  • Condition of Returned Goods: Returned goods must be in their original condition. If items are returned damaged due to handling that exceeds what is necessary to assess their suitability, we may deduct an amount to cover the reduction in value.
  • Return Shipping: You may be responsible for covering the cost of returning items unless they are faulty or not as described.

6. Mixed Contracts: Goods and Services

For contracts that involve both goods and services, such as a product purchase with installation, you have rights under the Consumer Rights Act 2015.

Quality of Goods and Services

  • Goods: Any goods supplied under a mixed contract must be of satisfactory quality, fit for their intended purpose, and match the description provided.
  • Services: Services must be carried out with reasonable care and skill, consistent with the agreed standard.

Your Rights and Remedies

  • If the goods do not meet the required standards, you may request a repair, replacement, or, if necessary, a refund. For services not delivered with reasonable skill and care, you may request a re-performance or, if this is not possible, a reduction in price.
  • Right to Reject: You have a 30-day right to reject faulty goods for a full refund. After this period, you may still request repairs or replacements for the goods.
  • Cancellation within Cooling-Off Period: If you cancel within the initial 14-day period for a mixed contract, a partial charge may apply for services rendered before the cancellation.

7. Limitations of Liability

We are not liable for any loss or damage you may experience in relation to your use of this website or our products/services, including but not limited to:

  • Direct or Indirect Losses: Losses that arise directly or indirectly as a result of using our website or products.
  • Consequential Losses: Losses related to business operations, revenue, or reputation, including anticipated savings or business relationships.

This limitation of liability does not apply to any damages arising from death or personal injury due to negligence, fraud, or any other liability that cannot be legally excluded.

8. Delivery Policy and Service Completion

For any goods purchased, estimated delivery times will be provided during checkout. We make every effort to meet these estimates but are not liable for delays caused by circumstances outside our control. If you experience issues with delivery, please contact us to arrange a redelivery or resolve any related concerns.

If your purchase includes services, such as installation, we will provide a reasonable estimate for completion and communicate any anticipated delays.

9. Customer Support and Complaints

For questions or issues, you can contact our customer support team at:

We aim to resolve complaints promptly and are committed to ensuring a positive experience for all customers.

10. Variation

We may revise these terms and conditions at any time to ensure compliance with applicable laws or to reflect operational changes. Revised terms will apply to the use of our website and services from the date of publication on our website. Please check this page regularly to ensure you are familiar with the current version.